A number of Fortnite players have reported getting the “Ask your parent for help” error message when launching the game. The message seems to appear for minor players under the age of 13.
Here’s an example message displayed by Fortnite:
ASK YOUR PARENT FOR HELP Once your parent has given permission, you will be able to continue using this Epic Games account. Warning: If you do not complete this process we are required to delete your account in ...
Users who receive this message cannot play Fortnite until they complete the verification requested by Fortnite.
If you or your child has received this error message, you might be wondering what it means and how to fix it.
What does Fortnite mean by “Ask your parent for help”?
To play Fortnite, players must be at least 13 years or older. The reason Fortnite is displaying the “Ask your parent for help” message is that they have determined that you or your child does not meet the age requirements to play the game. This means that Fortnite requires parental consent before the player can access the game.
If you recently registered on Epic Games to play their games, such as Fall Guys or Rocket League, that’s how Fortnite must have determined your age because these games request you to enter your birth date before playing, such as the one shown below by Fall Guys.
The only way to bypass this is to have your parent provide permission to Epic Games to restore your account and allow you to access all their games and services.
If you parent doesn’t provide their consent, your account will be deleted by Epic Games within 30 days of receiving the Fortnite message.
How to fix the “Ask your parent for help” error in Fortnite
To fix the “Ask your parent for help” error in Fortnite, you must ask your parent to provide their consent to allow you to play the game. Your parent must enter their personal information or credit card in Epic Games to verify that they are an adult and to provide their permission.
Here’s how to do it:
1. Press the RE-ENTER EMAIL button in Fortnite.
2. Enter the email address of your parent or a legal guardian and press the Continue button. If you don’t know their email, you must ask them.
3. Epic Games will send an email to your parent or guardian asking them to provide their consent. At this point, your parent must follow the remaining instructions in this guide to complete the process.
4. Click on the Continue button in the email.
5. You will be taken to a page on Epic Games requesting “Account Permission”. Click on the Continue button.
7. Epic Games will now ask for parental controls to set up your account. You will be asked whether you want to “Allow your child to Sign In with Epic“. I would highly recommend that you click on the Yes button to enable the “Sign In With Epic” feature.
Once done, click on the Next button.
8. On the next page, Epic Games will verify whether you, the parent, are an adult.
Depending on your location, you will be asked to verify by providing your personal information or by entering your credit or debit card information.
For instance, in some countries like the US and UK, you will be asked to either enter the “Last 4 digits of SSN” or your “Credit or Debit Card” information. I would highly recommend that you choose the credit/debit card option as it is much safer than providing your personal information and social security number.
9. Depending on the option that you selected in the previous step, you will be asked for a number of details.
- If you selected the personal information option such as “Last 4 digits of SSN”, you will be asked to enter your name, address, date of birth, and the last 4 digits of your social security number.
- If you selected the “Credit or Debit Card” option, you will be required to enter your card information. Epic Games will charge you $0.50 for verification. The amount is refundable and will be refunded within 8-13 business days.
10. Once the verification completes, you will get a message stating “Your child’s Epic Games account has been restored. Your child can now log in.” You will also get an email acknowledging the verification.
11. Ask your child to restart Fortnite. Once the game opens, Fortnite will no longer display the “Ask your parent for help” message. They can now play the game and access all their in-game content without any issues.
That’s all you need to do to fix the error message and complete the Epic Games verification process.
Although the process is frustrating for many gamers, it is a legal requirement in most countries that requires Epic Games to ask for parental consent if the player is a minor.
While you’re here, you might also want to check out our list of the best Fortnite names to use.