Why Can’t I buy Robux on Roblox?

Roblox is a game that is all about socializing. It is a virtual world or a game engine that lets you design your own on the Roblox world. The game allows players to purchase Robux which can be used to upgrade their characters, buy accessories, and other items that would make it more fun for the player.

At the time of writing, the game has over 230 million registered player bases and over 30 million active players according to Activeplayer. The game is entirely free to play. Like any other game, Roblox lets you purchase their premium content using real-life money. The game has a currency called Robux. 

Sometimes, you face issues that don’t let you buy Robux saying “This purchase was not completed”. The game displays various errors such as the following:

  • Purchase could not be completed! The purchase was canceled. You have not been charged.
  • An error occurred during this purchase. Please try again later. If this problem persists contact [email protected]
  • Purchasing Robux is currently unavailable.
  • This purchase was not completed. Need help? Please contact Roblox Support.

The above errors prevent Roblox users from successfully purchasing Robux for their accounts. Here are the reasons why you can’t buy Robux and how to fix the problem.

Why can’t I buy Robux?

The common reasons why you can’t buy Robux on Roblox are due to Roblox’s server being down, using an old smartphone, or your device being jailbroken or rooted.

1. Server issues

roblux server status

Online games need regular maintenance. To do that, developers usually close their servers temporarily until the process is completed.

Therefore, check if there are any ongoing maintenance or server issues the Roblox status page.

2. Old smartphone or version

If you are using an old smartphone, then you will not be able to buy Robux. This is done due to security reasons as older operating systems are easily targeted by hackers and they can exploit your information by stealing your purchase information.

Therefore, if you are able to, update your smartphone to the latest available version.

3. Using a device that is Jailbroken or Rooted

If you are using smartphones for quite a while, you may have heard the word “Jailbreak/Root”. Jailbreak is done on iOS smartphones and Root is done on Android smartphones. If you have any jailbroken or rooted smartphones then you cannot buy Robux.

How to fix purchase issues with Robux on Roblox?

Here are the ways to fix or troubleshoot the purchase issue.

1. Using the appropriate account and billing information

If you have multiple Roblox accounts, then you have to ensure that you are on the right account. You also have to check that all your billing information is correct too. 

Incorrect billing information is one of the common reasons you can’t buy Robux too.

2. Update or reinstall Roblox

One of the main reasons users can not buy Robux is due to having an outdated version of Roblox installed on their devices.

Therefore, check if there is a new version of Roblox available and install it. If the issue still persists, delete Roblox completely and reinstall it.

3. Your bank may be blocking the transaction

Banks strictly monitor transactions to reduce the chances of fraud. It could be that your bank is blocking your Robux purchase if they suspect something is fishy. It usually happens when you are using a VPN or entering incorrect billing details.

Therefore, I highly suggest that you call your bank and find out if they are blocking the transaction.

4. Contact Roblox Support

If none of the above methods solve the issue, you must contact the Roblox support team. Go to this page, describe your issue in detail, and submit the form to contact their support team.

Roblox usually responds within 24 hours so you have to wait for their response to find out why you can’t buy Robux.

How old does your Roblox account have to be to buy Robux?

There are no restrictions on how old your Roblox account has to be to buy Robux. Even if your account is newly created, you can buy Robux. However, you (the account holder) must be above the age of 13 and have access to a PayPal account. 

If you are below the age of 13, then you have to convince your parents or any adult to buy you Robux with their credit cards.

Supported payment methods for Robux

The supported payment methods for Robux are PayPal, credit card, debit card, and Roblox gift cards when making the payment through the Robux website. For the Robux mobile app, the payment methods are Google Play, Amazon, and iTunes.

Using a browser

You can buy Robux from Roblox’s website using a web browser such as Chrome or Safari. Here are accepted payment methods accessible through the browser:

  • Prepaid credit card 
  • All major credit and debit cards
  • PayPal
  • Roblox Gift Cards

Purchasing from mobile apps

You can also buy from mobile apps. Unlike purchasing from a browser, you have to add your payment method once. Then you can purchase your heart desire given that you have sufficient balance.

Here are the available payment methods for the Roblox app:

  • Google Play on Android
  • iTunes on iOS
  • Amazon

Purchasing from Xbox

You can also buy from your Xbox console too. From Xbox, you have to either use the in-app purchase system or buy from the Xbox Live Website.

Robux FAQ

What can Robux be used for?

Robux is used to purchase new clothing, gear, and accessories for your avatar. It can also be used to purchase some exclusive in-game content and other games created by different users.

How do I fix my Roblox transaction limit?

There is no way to fix the transaction limit. This is done to ensure the safety of your account and payment methods. The transaction limit cannot be changed, but you can purchase Roblox gift cards and redeem them in the game to bypass the transaction limit.

How to gift Robux to someone else on Roblox?

You can gift Robux to someone else on Roblox but the method is not straightforward. You have to either donate the desired item to your friend or sell that item to their budget.

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Ali Mahdi

Ali Mahdi is the founder of CyberTips and a seasoned software developer. His expertise lies in programming, cryptocurrency trading, and social media marketing. In addition to CyberTips, Ali has written for other prominent blogs in the past for 5+ years, including iDrop News, Redmond Pie, iPhone Hacks, and iDownloadBlog.